This issue may occur if you have entered incorrect login credentials when logging in to Visualai. 


To log in to Visualai, you’ll need to enter your 1) email address (the one you used when you registered), which is also your account username and 2) you’ll need your login password as well. If you have forgotten your password, use the Forgot your password link on the Login page to reset your password. 


If you have a valid Storie account and you still can’t login even after resetting your password, please contact our customer support team here: support@flipcast.freshdesk.com .